Dear Sir/Ma'am,

Please follow the steps below to submit your reimbursement claim.

Submission Guidelines:

• Upload clear scanned copies of all the required documents as per the attached checklist using the claim submission link below.
• Please submit the claim documents within 15 days of discharge (maximum 30 days from the date of discharge).
• The treating hospital must have a minimum of 15 inpatient beds for the claim to be admissible.
• The treating hospital should not be excluded or blacklisted by the insurance company. Please refer to the "Blacklisted Hospitals" section to check the hospital's status.
• Pre-hospitalisation expenses incurred up to 30 days before admission and post-hospitalisation expenses incurred up to 60 days after discharge, related to the main hospitalisation, are covered. Please submit the pre- and post-hospitalisation claims within 15 days of completing the post-hospitalisation treatment or the last doctor's consultation, whichever is earlier.

Claim Submission Portal:

• Portal URL(OVH): https://account.plancover.com/qY-Eq6R9
  
• Portal URL(ALTIMAT): https://account.plancover.com/rR5rNWYJ
• User ID: Your Company Employee ID
• Password: Your Date of Birth (DDMMYYYY)

Important:

If you are submitting your claim digitally, the original claim documents must also be sent to the address mentioned below. Alternatively, you may hand over the original documents during the Corporate Help Desk, held on the 2nd and 4th Wednesday at the OVH office premises during the scheduled help desk hours.

Address:

Medi Assist Insurance TPA Company Limited
Gala No. 17, Mehta Estate
Sir Mathuradas Vasanji Road, Gundavali
Andheri East, Mumbai – 400093

For any assistance, please feel free to reach out to us.